In this post I will suggest some basic steps worth considering if you’re trying to reduce chat spam when using Microsoft’s Dynamics 365 Contact Center. I have previously explained how
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Using the new features – Create a formula (preview) and Explain this formula we can now easily write, edit, and understand formulas in Power Apps. To enable it, navigate to
Calling Project Schedule APIs within Power Automate cloud flows with Perform an Unbound Action can streamline project management tasks, but it requires careful error handling to prevent operational issues. The
Field Suggestions by Copilot for Canvas Apps apply to Gallery, Form Table controls both classic and modern for Dataverse, SharePoint, or SQL Server data source. It analyzes the schema of
Whilst using Microsoft’s Dynamics 365 Contact Center (and other Dynamics apps) we use Unified Routing to route conversations to agents. When the selected queue is “busy” overflow logic can be
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