Whilst using Microsoft’s Dynamics 365 Contact Center (and other Dynamics apps) we use Unified Routing to route conversations to agents. When the selected queue is “busy” overflow logic can be
Dyn365CE103- Page
4868Articles
Extending Copilot in D365 Sales – Part 2: Prompt Guide If you’ve worked with Dynamics 365 Sales, before you’re likely familiar with the concept of “Copilot in Dynamics 365 Sales.”
If you’ve worked with Dynamics 365 Sales, before most likely you’ve seen Copilot in Dynamics 365 Sales. Please note that I am not talking about Copilot for Sales, which requires
To enable this feature navigate to Power Platform Admin Center > Environment > Features > Enable smart paste (preview) With the smart paste feature, we can copy the text to
I've written previously my thoughts on Personal Power Platform Pipelines and ways to prevent the ability to use them in lieu of a tenant/environment setting. But since then, there have
Top Headlines
Support The Site
