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Practical AI: Use an SMS agent for fast case-aware triage
In many service and Contact Center scenarios, the value of AI isn’t about building the most advanced assistant; it’s about solving real problems quickly,…
Category: Customer Service
Customer Service
Dissecting Copilot Agents
We’ve heard of Copilot… A LOT! over the last year or so but there’s another flavour of it that’s arrived… The Agent… This may…