Microsoft today announced that Microsoft Dynamics CRM will release its next service update in Q2 2012. This service update will let customers access the complete functionality of Microsoft Dynamics CRM

Customer Service (No…Really) A lot of companies talk about customer service. Obviously they realize it is an important component in a Client’s mind, particularly when it comes to IT services.

Forceworks is pleased to announce the following recent Certifications and Partnerships: Microsoft Office 365 (Certification) Microsoft Dynamics CRM (Certification) Salesforce.com (Certification) CWR Mobility (Partnership) Pardot (Partnership) Eloqua (Partnership) Elevate (Partnership)

Okay, the cloud drumbeat has been getting progressively louder over the last few years, so by now, I am sure you have heard it. You have probably heard the usual

There is a cloud of marketing and hype surrounding “cloud” technologies. A fog of jargony words and needlessly ugly acronyms obscure understanding and make everything look like the same, soft