Recently with Release wave 2 plan (https://docs.microsoft.com/en-us/dynamics365-release-plan/2019wave2/) there are a couple of interesting features that for sure can improve Sales and Support efficiency. One of these features is the so-called

Sometimes there are cases where you might need to restrict certain users from seeing or using particular Business Process Flow in Dynamics CRM. I know that this is a quite

Today I decided to share this not much as a Tip but rather as a brief explanation of the architecture of CRM and how “In” operator works in particular. Before

Recently Microsoft has released its second major update (October one). Although this adds some new and cool features to CRM, at the same time some of you might be affected

Have you ever had a situation where you have two default views for certain entity in Dynamics CRM (example Active Accounts and All Accounts)? Two Default Views? This not possible!