Dynamics 365 Integration with TeamViewer
Sep10

Dynamics 365 Integration with TeamViewer

Before I begin, I will start with this solution is free, however, it requires a Corporate Subscription for Team Viewer, so it cannot be used with the standard free user license. It is very common for Customer Support agents to require a 1:1 session with the customer in order to assist him better. Most of the time is done via chat or desktop screening sessions. One of the most used software for establishing a Remote Viewing session...

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Dynamics CRM Soft-Phone Complete Guide
Aug06

Dynamics CRM Soft-Phone Complete Guide

Integrate your VOIP with Dynamics 365 to help your Sales and Support teams. Recently with Release wave 2 plan (https://docs.microsoft.com/en-us/dynamics365-release-plan/2019wave2/) there are a couple of interesting features that for sure can improve Sales and Support efficiency. One of these features is the so-called Soft-Phone. For those of you who don’t know what the soft-phone is, basically, it is a virtual phone (VOIP) where...

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