This summer I was honored to be named a Microsoft Most Valuable Professional (MVP). It’s a milestone that carries deep meaning for me. Not only as a technology leader, but
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Hybrid work is here to stay. I expect flexibility in where and how I work, additionally, employers are striving to keep culture, productivity, and collaboration intact. Let’s review Microsoft Places,
Microsoft vs. Direct Routing: Which Voice Path is Right for You? When you’re rolling out Dynamics 365 Contact Center, one of the first big questions you’ll face is: How do
Customer service within a Contact Center is no longer just about people answering phones or responding to emails. It’s about building a unified, AI-powered service experience where humans, AI agents,
Productivity tools are evolving faster than ever, Copilot Chat is a game-changer. You’re a professional, student, or just trying to get more done in less, Copilot Chat is the assistant
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