Make sure all the prerequisites are in place – https://learn.microsoft.com/en-us/dynamics365/customer-service/omnichannel-provision-license#prerequisites Login to Power Platform Admin Center >> Environments https://admin.powerplatform.microsoft.com/environments Select Resources >> Dynamics 365 apps Select Manage for Omnichannel for

Originally posted on goutam dynamics: Recently I have seen in a community post, there was a requirement to show/hide opportunity “Close as won” and “Close as lost” button based on

The form-matching strategy defines what field(s) will be used to find the matching record. Can be found at – Dynamics 365 Marketing >> Settings >> Lead Management >> Form Matching

The Real-time dashboard consists Summary, Ongoing conversation, Agent, and Voice report. To enable it – Login into Customer Service Admin Center >> Operations >> Insights >> Report Settings >> Real-time

Originally posted on Power⚡Thomas: It was already announced in the Power Platform 2023 Release Wave 1 and since last Thursday, February 2, 2023, it has become available in preview. I