Before we delve into different scenarios, few key points, we need to be aware of about Phone Numbers in Voice Channels. Voice Channel considers Contact’s Mobile Phone (mobilephone)…
Recently we were working on Facebook Leads integration with Dynamics 365. Webhook for Leads can be configured to send real-time notifications of the Leads ads changes. The first…
Recently we were getting the below error on the Omnichannel Ongoing Conversations Dashboard. As the user was having an Omnichannel Administrator role, we expected it to work for…
We got the below error while trying to create a quote product programmatically. As the error message specifies, this is because we are trying to add/associate a DRAFT…
Just sharing the syntax, that we can use to filter the data source based on the status field. Below is our gallery bound to Cases (Data Source) and…
Originally posted on Microsoft Lystavlen: One of the many strong points of Dynamics 365 Marketing is the separation of the Dynamics 365 environment and the Marketing services (see…
Recently we got the below issue while saving the contact record. It was throwing this for one of our plugin steps registered on the update, for which we…
Recently we had a requirement to capture the date when a lead is qualified. Here we can create a new date time attribute to capture the lead qualification…
Retrieve related records for a parent record It’s possible to get related records of a relationship when we retrieve a parent record using RelatedEntitiesQuery property in the RetrieveRequest. That means you…
Recently we had a requirement to implement an approval workflow when a document is added to a SharePoint library. Below is how we can implement it. Details –…
