Before we delve into different scenarios, few key points, we need to be aware of about Phone Numbers in Voice Channels. Voice Channel considers Contact’s Mobile Phone (mobilephone) and Account’s

Recently we were working on Facebook Leads integration with Dynamics 365. Webhook for Leads can be configured to send real-time notifications of the Leads ads changes. The first step of

Recently we were getting the below error on the Omnichannel Ongoing Conversations Dashboard. As the user was having an Omnichannel Administrator role, we expected it to work for the user.

We got the below error while trying to create a quote product programmatically. As the error message specifies, this is because we are trying to add/associate a DRAFT product to

Just sharing the syntax, that we can use to filter the data source based on the status field. Below is our gallery bound to Cases (Data Source) and showing only