Fixed – Omnichannel authentication failed. Contact your administrator in Omnichannel Ongoing Conversations Dashboard

Recently we were getting the below error on the Omnichannel Ongoing Conversations Dashboard. As the user was having an Omnichannel Administrator role, we expected it to work for the user. We raised a support ticket for the same and got to know that we need to assign the Omnichannel supervisor role for it to work … Continue reading “Fixed – Omnichannel authentication failed. Contact your…

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Fixed – Omnichannel authentication failed. Contact your administrator in Omnichannel Ongoing Conversations Dashboard

Recently we were getting the below error on the Omnichannel Ongoing Conversations Dashboard. As the user was having an Omnichannel Administrator role, we expected it to work for the user. We raised a support ticket for the same and got to know that we need to assign the Omnichannel supervisor role for it to work…

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