Send an email when a contact submits a form in Customer Insights – Journeys
A customer of mine is moving from outbound to real-time marketing and is creating new forms in RTM. In outbound they have had a Power Automate Flow created…
Customer Insights -Journeys Copilot frenzy
Copilot is Microsoft’s AI-powered assistant, which spans across most of what Microsoft deliver today and in the future. Dynamics 365 Customer Insights – Journeys have had features from…
Am I breaking up with HR?
Since March 2018 I’ve been blogging and working with Dynamics 365 Human Resources, or Talent as it was called back then. It’s been quite a journey for me…
Customise a journey in RTM
In Dynamics 365 Marketing things happen so fast that it can be hard to keep track of every new feature. Since April ’23 you have had the ability…
Dynamics 365 Customer Service Workspace
When delivering training on MB-230 Microsoft Dynamics Customer Service or talking about Dynamics 365 Customer Service, I often come across people who haven’t heard about the Customer Service…
New security roles admin
The screenshot above may be familiar to you. For the 10 years I’ve worked with Dynamics 365 CRM (yes, I still call it CRM) and Dataverse, the way…
MB-220 Configure marketing applications (15–20%)
The MB-220 certification is divided into 8 major sections. The first of these sections is all about configuring the application to work optimally. It contains the following four…
MB-220: Microsoft Dynamics 365 Marketing Functional Consultant
This entire blog once started because I couldn’t find the content I wished someone had written for the certification MB6-898 about the HR solution from Microsoft. I now…
Dynamics 365 Human Resources 2022 release wave 1
Finally, it’s time for the first release notes for 2022 – wave 1 is upon us and it’s awesome! Like the previous releases the team behind HR has…
Protected: HR bootcamp
This post is password protected. You must visit the website and enter the password to continue reading. Continue Reading Malin Martnes’s Article on their blog HR bootcamp Dynamics…