MB-260: Determine which data sources to use
To determine which data source to use, you first need to consider where your data is stored. Depending on where your data is stored, you have different ways…
MB 260: Describe support for enrichment
As we learned from the first post, enrichment is when you connect to other data sources to get more information about your customer data. It’s adding data to…
MB-260: Describe support for near real-time updates
Doesn’t every company dream about having the latest interactions from customers at hand seconds after they happen? A full sync of all data from your systems to CI-D can…
MB-260: Describe the first run experience (FRE) in D365 Customer Insights – Data
First run experience or FRE is when you have a single CSV file with your data that you want to add to the system. This is a quick…
Release wave 1 2024 Dynamics 365 Customer Insights – Data
For the first time, I’m doing a post on the release wave for both Customer Insights – Journeys and Customer Insights – Data! Read the post about CI-J…
Release wave 1 2024 Dynamics 365 Customer Insights – Journeys
Not too long ago I wrote a post on what’s to come from December to March ’24, now the plans until September are out! For the first time,…
MB-260: Describe Dynamics 365 Customer Insights – Data components, including tables, relationships, enrichments, activities, measures, and segments
Components There are many components you need to know about in Customer Insights – Data (CI-D), these are what make your customer picture clear. Who is your customer,…
MB-260: Microsoft Dynamics 365 Customer Insights (Data) Specialist
Speciality badge for the MB-260 certification As I’m waiting for the MB-220 Customer Insights Journey certification to change, I wanted to do a series on the MB-260 Customer…
Consent center in Real-time marketing
I’ve been getting a lot of questions from people about how the new consent center in real-time marketing works in Customer Insights – Journeys. In this post, I’ll…
What’s coming in Customer Insights-Journeys in December-March?
At the time of the release of this post, we’re waiting on the December ’23 release for Customer Insights – Journeys, it’s hopefully right around the corner. Because…