As AI capabilities mature within Dynamics 365 Contact Center, one topic that increasingly surfaces in architecture discussions is prompt handling. Not all prompts are created equal. The difference between Microsoft’s default prompts,…
The final agent in this series is a generative web chat agent, designed around how this organization supports civilians seeking guidance and health-related advisory services. Unlike the previous agents, which rely on…
In many service and Contact Center scenarios, the value of AI isn’t about building the most advanced assistant; it’s about solving real problems quickly, reliably, and with minimal overhead. In this blog…
