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Jim Townsend

165 Posts
49,280 Views
Dynamics 365 Customer Engagement

Welcoming Wen-GAGE to the Sylogist Corporate Family

  In March 2021, InfoStrat’s parent company Sylogist acquired Municipal Accounting Systems Inc. (MAS), a provider of student information systems and accounting solutions to K-12 public school districts.…

📅 13 May 2021 👁 286 views
Dynamics 365 Customer Engagement

Using Analytics Software to Ask Different Questions

Analytics is one of the fastest growing categories of software.  Sales of products like Microsoft Power BI, Tableau, Qlik and Splunk are growing rapidly and analytics is being…

📅 30 April 2021 👁 291 views
Dynamics 365 Customer Engagement

Microsoft 365 for Nonprofits: Software Grants

Microsoft makes it easy for nonprofits to get the software they need for office productivity through grants of Microsoft 365 to eligible organizations.   Microsoft 365 is a suite…

📅 9 April 2021 👁 221 views
Dynamics 365 Customer Engagement

Microsoft Power Apps Community Plan

  If you follow this blog or have attended any webinars or other events where I present, you know that Microsoft Power Apps is growing like gangbusters and…

📅 7 April 2021 👁 212 views
Dynamics 365 Customer Engagement

Low Code Software Tradeoffs

Recently I wrote on The Enduring Appeal of Low Code Software Development and 6 Reasons to Choose Microsoft for your Low Code Application Platform which explain why low code development…

📅 2 March 2021 👁 417 views
Dynamics 365 Customer Engagement

More Microsoft Clouds for Industries, Including Nonprofits

Today Microsoft announced three new industry computing clouds for financial, manufacturing and nonprofit.  The new clouds join the healthcare and retail clouds.  Based on Azure, Microsoft 365, Dynamics 365,…

📅 24 February 2021 👁 236 views
Dynamics 365 Customer Engagement

Multi-Channel Customer Support

Customer service automation is evolving rapidly, and I experienced this myself this week.  Here is an example of excellent use of multi-channel customer service from SiriusXM Satellite radio. …

📅 29 January 2021 👁 218 views
Dynamics 365 Customer Engagement

The Enduring Appeal of Low Code Software Development

  As we bid farewell to 2020, we can look back on the tech trends that shaped the world response to the COVID crisis.  The shock of COVID…

📅 31 December 2020 👁 229 views