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Dave Burrell

73 Posts
3,218 Views
Dynamics 365 Customer Engagement

Eagerly Awaiting – 2020 Wave One Release Plans

Reading Time: < 1 minute Today is the day that the 2020 wave one release plans are announced. Are you waiting as patiently as I am to find…

📅 27 January 2020 👁 61 views
Dynamics 365 Customer Engagement

VOC is Dead – Long Live Microsoft Forms Pro

Reading Time: 2 minutes With the general availability of Microsoft Forms Pro, it comes as no surprise that Voice of the customer is going to be deprecated and…

📅 2 July 2019 👁 30 views
Dynamics 365 Customer Engagement

FLOW – The Workflow Replacement

Reading Time: 2 minutes It comes as no surprise that Microsoft have announced the gradual decommissioning of the “classic” workflow engine within Dynamics365. I have been keeping an…

📅 20 March 2019 👁 33 views
Dynamics 365 Customer Engagement

Getting the April 19 CE Update

Reading Time: 1 minute The April 2019 release is out now, and you are able to activate this in your environment in order to be able to preview…

📅 5 February 2019 👁 45 views
Dynamics 365 Customer Engagement

Goodbye: Microsoft Virtual Academy

Reading Time: 1 minute With all the changes that are ongoing within the Microsoft ecosystem, I have received a notification that the Microsoft Virtual Academy is coming to…

📅 29 January 2019 👁 35 views
Dynamics 365 Customer Engagement

April 2019 Release: PSA

Reading Time: 1 minute As many of you will know the April 2019 release note has become available today. I will be updating over the next few days…

📅 21 January 2019 👁 33 views
Dynamics 365 Customer Engagement

MSE and Insideview: The end is nigh

Reading Time: 2 minutes Microsoft has recently communicated with customers that as of the 16th of January 2019 it will no longer be offering Social Engagement or Insideview…

📅 19 January 2019 👁 84 views
Dynamics 365 Customer Engagement

Dynamics 365 April ’19 – Key Dates

Reading Time: 1 minute It is getting to that time of year again where Microsoft are going to be releasing new features and functionality for Dynamics365 and the…

📅 4 January 2019 👁 64 views
Dynamics 365 Customer Engagement

IT or Business Driven Solutions

Reading Time: 3 minutes When looking for a new software solution should a company use technology or business driven approach? Traditionally when a business was looking for a…

📅 2 January 2019 👁 44 views
Dynamics 365 Customer Engagement

ClickDimensions Cookie Challenge

Reading Time: 2 minutes I have recently been working with a client who is implementing ClickDimensions marketing automation solution. Part of the solution allows website form captures to be created…

📅 2 January 2019 👁 37 views