New Intelligent Relevance Search Experience In November of 2020 Microsoft announced a new intelligent search experience for model-driven apps. This also means that these new search capabilities will be available
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D365 Customer Service Setting up search providers In this video I will be showing you how you can setup search providers in D365 Customer Service. Search providers allows agents to
Dynamics 365 Customer Workspace App In this article I am going to do a deep dive into the customer service workspace app and the functionality that comes with it and
App Profile Manager The App Profile Manager is a new tool that allows admins to configure a unique app experience. It’s is focused on giving users access (or preventing access)
Escalating Cases in D365 Customer Service In this video I am going to show you how you can build your own logic to escalate cases. This functionality is something that
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