Enable AI generated conversation summary(preview) This feature is part of the collaboration between Dynamics 365 Customer Service and Microsoft Teams which utilizes an AI model that uses natural language to
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Create custom notifications on email opens In this video I show you how you can use the XRM toolbox and in particular the In-App Notification builder built by Ivan Ficko.
VivaSales Part 2 | Viva Sales & Microsoft Teams In this video I will be discussing Viva Sales, a new application developed by Microsoft for sales people! This video is
Viva Sales Part 1-Outlook In this video I will be discussing Viva Sales, a new application developed by Microsoft for sales people! This video will be focusing on Viva Sales
Generic updates in 2022 Release Wave 2 In this video I discuss some of the generic updates to Dynamics 365 Customer Engagement that are part of 2022 Release Wave 2.
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