Power VIrtual Agents Leveled Up Have you seen the announcements that were made during Microsoft Build?! You heard right! Microsoft is leveling up Power Virtual Agents with loads of new
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Configure custom status on SLA Timer In this video I will show you how to configure the status on an SLA Timer of a case form. This is a feature
Interact with Dynamics 365 records in Teams Chat(Preview) In this video I will show you how you can interact with Dynamics 365 records inside a Microsoft Teams Chat! Additionally I
Access Dynamics 365 data in Teams meetings (Preview) In this video I will be showing you how to access Dynamics 365 records from within a Microsoft Teams Meeting. I will
D365 Customer Service Swarming using Teams(preview) In this video I will discuss the new swarming preview feature for Dynamics 365 Customer Service. I will explain what ‘swarming’ is, how to
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