D365 Customer Service Swarming using Teams(preview) – YouTube
D365 Customer Service Swarming using Teams(preview) In this video I will discuss the new swarming preview feature for Dynamics 365 Customer Service. I will explain what ‘swarming’ is,…
Dian Taylor
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Customer Service Admin Center App: Quick Setups
I wrote a high level overview on this app in early March as part of my series on 2022 Release Wave 1, at which time this app was…
Customer Service Admin Center App: Quick setups – YouTube
Customer Service Admin Center App: Quick setups In this video I will be discussing a new preview feature called ‘Quick Setups’ which is currently accessible from the Customer…
Power Automate: Copy and paste image field in D365
In this article I am going to discuss how you can copy the data inside an image field from one record to the image field of another record.…
Copy image in dataverse record using Power Automate Flow – YouTube
Copy image in dataverse record using Power Automate Flow In this video I will show you how you can build a flow that copies an image from one…
Customizing the side pane in the Deal Manager Workspace
The Deal Manager Workspace is a feature that was introduced to us in 2021 Wave 1, and is currently in public preview. The Deal Manager Workspace is a…
Customize sidepane in Deal Manager Workspace – YouTube
Customize sidepane in Deal Manager Workspace In this video I will show you how you can configure the Deal Manager Workspace side pane. I will also talk about…
New Sales Reports in Dynamics 365 Sales
There are a couple of new reports available in Dynamics 365 Sales which I wanted to share with you. The first report has several KPI’s and charts related…
Preview-Sequence Reporting and Sales Usage Reports – YouTube
Preview-Sequence Reporting and Sales Usage Reports In this video I will share a few new embedded PowerBI reports for Dynamics 365 Sales. Related Article: https://d365goddess.com/new-sales-reports-in-dynamics-365-sales Blog: https://D365Goddess.com Twitter:…
Duplicate Detection for Leads (preview)
I was working in one of my environments when I noticed a new item on the sitemap in the Dynamics 365 Sales Hub app. The sitemap item is…