In July 2020 the Housing Ombudsman released their new Complaint Handling Code. Shortly after this I launched the #D365ForHousing Complaints module (developed with the help of others across the sector).

At the start of November 21 Microsoft announced the general availability of voice channel for D365 customer service, but what is it and how would it help us housing folk?  The product covers some key

Microsoft Dataverse (formerly the Common Data Service) is a cloud-based storage space. Dataverse allows you to securely store and manage data that’s used by your business applications such as Microsoft Dynamics 365 and the Power Platform. Data within Dataverse is stored within

Microsoft have created a Power Platform Center of Excellence (CoE) starter kit enabling businesses to support colleagues (outside Technology) create PowerApps. This certainly caught my imagination (as someone from a customer

While Power Apps is part of most Microsoft 365 subscriptions, some users may not know how to take advantage of it. Explore six best practices for Power Apps and how