All your contact methods under one roof!

At the start of November 21 Microsoft announced the general availability of voice channel for D365 customer service, but what is it and how would it help us housing folk? 

The product covers some key areas: 

Personalised calls, connected across channels 

Dynamics 365 Customer Service out-of-the-box enables: 

• A consistent, 360-degree view of the customer across all channels,…

Continue Reading Chris Roberts’s Article on their blog

All your contact methods under one roof!

At the start of November 21 Microsoft announced the general availability of voice channel for D365 customer service, but what is it and how would it help us housing folk? The product covers some key areas: Personalised calls, connected across channels Dynamics 365 Customer Service out-of-the-box enables: A consistent, 360-degree view of the customer across all channels, allowing agents to quickly…

Blog Syndicated with Chris Roberts’s Permission