Enabling external providers/sources for knowledge search in Microsoft Dynamics 365 CRM

In today’s competitive market, we all know the significance and importance of sources of data and information. When it comes to the business of Microsoft Dynamics 365, customer service is widely used. “Knowledge search” stands as an integral component/module of the customer service hub in Microsoft Dynamics 365 letting users work by searching through the articles/information for various tasks and activities.

Microsoft has leveled this feature up with an enhancement as a part of the recent 2023 wave 1 rollout, which now allows users to swiftly integrate/connect external data sources with the current CRM organization. It also allows us to use it to search the information through the same. This really seems an interesting addition to helping users productively work with the system, doesn’t it?

In this blog, we are going to further deep dive into this subject to be able to fundamentally see/understand the real capabilities of this provision and how it could potentially help…

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