Now Reading: Scottish Summit 2020 – Tricia Sinclair -Omni Channel Engagement Hub – YouTube
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Scottish Summit 2020 – Tricia Sinclair -Omni Channel Engagement Hub – YouTube
This session will provide:
– An overview (and demo) of the omni channel engagement hub including
– live chat and sms features
– cds and flow
– supervisor experience
– reporting features
– A comparison of the hub with the unified service desk
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