Why Retailers Need Omni-Channel Strategy? – YouTube

4 Reasons To Create Best Omni-Channel Strategy

1. Engage customers across channels – As per the Harvard Business Review study on 46,000 shoppers. 7% shopped online exclusively 20% were store-only shoppers 73% used multiple channels

2. Build loyalty and exceed expectations – According to the Aberdeen Group, organizations with omnichannel customer engagement strategies retain on average 89% of their customers.

3. Increase customer conversion with AI-moderated ratings and reviews that improve product selection and accelerate purchase decisions.

4. Enhanced Inventory Tracking – Get an accurate view of inventory, centrally tracking product information, categories, assortment, and pricing.

Microsoft Dynamics 365 Commerce – Its built on the proven Dynamics 365 Retail capabilities, delivers a comprehensive omni-channel solution that unifies back-office, in-store, call center, and digital experiences.

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