Differences between Subject and Category Entity in Dynamics 365

Subject entity feature has always been an integral part of Dynamics CRM at least since 3.0. It gives a nice hierarchical way of organising and maintaining information. To create or update Subject, navigate to Service Management area. Similar to Subject entity, Category entity was introduced in CRM 2016 Update 1 (Service Pack 1 – … Continue reading “Differences between Subject and Category…

Continue Reading Nishant Rana’s Article on their blog

Differences between Subject and Category Entity in Dynamics 365

Subject entity feature has always been an integral part of Dynamics CRM at least since 3.0. It gives a nice hierarchical way of organising and maintaining information. To create or update Subject, navigate to Service Management area. Similar to Subject entity, Category entity was introduced in CRM 2016 Update 1 (Service Pack 1 -…

Blog Syndicated with Nishant Rana’s Permission