Now Reading: The Social CRM that came to be: from 2010 to 2020
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The Social CRM that came to be: from 2010 to 2020
Looking back at what we expected from the emerging Social CRM landscape 10 years ago and what actually happened. A journey through Microsoft’s efforts in embedding social into the core features of what still used to be called Dynamics CRM.
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The Social CRM that came to be: from 2010 to 2020 – Jukka Niiranen blog
Looking back at what we expected from the emerging Social CRM landscape 10 years ago and what actually happened, in the context of Microsoft’s business apps
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