The Dynamics 365 Customer with Steve Scarbrough – YouTube

Originally Posted: Oct 23, 2017
Visit: https://www.nz365guy.com/5

The Dynamics 365 Customer

Full Show Notes: https://www.nz365guy.com/5

In This Episode

Lessons learned from successful Dynamics 365 projects
Lessons learned from unsuccessful Dynamics 365 projects
Customer Engagement best practice
Turning around failed projects
Picking up someone else’s failed project
Dealing with difficult customers
When the customer just wants to implement software to solve their business problems
Handling scope creep
Six months after go-live, what does customer engagement look like
Customer differences between, Public Sector, Not for Profit and Commercial

Steve helps clients assess the value that technology change can deliver. His core specialist areas are ERP / Accounting and Customer Relationship Management solutions. But he continues to be amazed by the ROI SharePoint and Microsoft Online services can generate for his clients.

Resources

Intergen http://www.intergen.co.nz
The Air NZ mobile app https://www.airnewzealand.co.nz/air-nz-app
TED App https://www.ted.com/about/programs-initiatives/ted-talks/ways-to-get-ted-talks
Oscar https://www.airnewzealand.co.nz/press-release-2017-oscar-airnz-chatbot
5 Whys https://en.wikipedia.org/wiki/5_Whys
Blog https://www.intergen.co.nz/blog/Steve-Scarbrough/

Credits
Music Credits
I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, Morusque

source