Stop Being Slowed Down: How We Make Technology Simple, Affordable, and Useful for Your Teams

For years, housing associations have been trapped.

You are forced to rely on rigid, legacy systems that are expensive and fail to evolve with your needs. This outdated technology directly impacts your ability to provide great service and, most critically, diverts funds away from building new homes and communities.

It’s time to stop paying a premium for systems that hold you back. The key to escaping this trap is embracing Affordable Agility through Low-Code/No-Code (LCNC) CRM platforms.

The Promise and Peril of Low-Code/No-Code (LCNC)

LCNC platforms, such as the Microsoft Power Platform, offer liberation from the old “Legacy Trap.” They provide a visual, intuitive interface that allows organisations to build and modify applications with minimal coding, drastically lowering costs and increasing agility.

Why LCNC is the Future of Housing CRM:

The Real Challenges of LCNC and How to Overcome Them

While the LCNC promise is compelling, the shift isn’t without its risks.

Here’s a few common challenges organisations face when adopting LCNC, and how we mitigate them:

1. The ‘Wild West’ Phenomenon (Governance Risk)

• The Challenge: LCNC is so easy to use that various departments might start building disparate, unmanaged apps, creating security risks, data silos, and “shadow IT.” This is known as governance risk.

• How We Overcome It: We establish a team of champions who represent different parts of the housing association. They feed in great ideas for improvements and new functionality which is then carried forward by the IT Team or trusted super user within the business.

2. Translating Requirements to Practicality (Scope Risk)

• The Challenge: The IT Team often struggle to translate complex, messy operational needs (like arrears collection processes or housing management workflows) into a structured, functional system design. This leads to costly scope creep and poor user adoption.

• How We Overcome It: My 20-plus years of experience in housing operations is the key. My expertise is specifically translating complex user requirements into the precise, actionable plans needed to build a successful LCNC system. We speak your language and know which configurations will truly empower your team.

3. Sustainability and Training

• The Challenge: If only one external consultant knows how the LCNC configuration works, you risk becoming dependent on them to maintain the system, defeating the purpose of internal agility.

• How We Overcome It: We embed sustainability into the project. We provide comprehensive training and materials to your internal teams. Crucially, because we focus on configuration (not custom code), the system is easier for your team to understand and manage, enabling them to train new starters themselves.

4. Integration with legacy systems

• The Challenge: Your key property, customer, tenancy and asset data is in a clunky legacy system. But you need it in your new app.

• How We Overcome It: We help you identify the data you need for your new process in your new app. We partner with integration experts who can then surface the data you need.

Your Future: Empowerment, Freedom, and Reinvestment

By proactively tackling these LCNC challenges with an operationally-led methodology, we ensure your project delivers the two core, measurable outcomes you need:

1. Team Empowerment: Your teams get an agile system that allows them to provide excellent customer service without being slowed down by technology. User adoption is high because the system is designed with them.
2. Fund Liberation: You successfully escape the constraints of legacy systems and overpriced suppliers, freeing up critical operational funds that can be reinvested into your most important work: building communities.

We are happy to deliver this system directly or work seamlessly alongside your existing Microsoft Partners, ensuring you always get the best result. After all, the solution we help you design is entirely yours—full IP ownership, no hidden subscriptions.

If you are ready to stop being held back and start building a more agile, affordable future, let’s have a conversation about how my methodology can help you achieve this.

What’s the main challenge you’re facing? Select an option below to find out how we can help you.

We need a quick proof of concept to help back our business case: Struggling to secure funding for your #Dynamics or #Powerapps implementation? Need to show what they can do? then this is for you

Our business case has been approved but we need help to get going: We know that it can be overwhelming. Where do you start, how do you bring your business case to life? Our #D365ForHousing package can help you get going

We’ve started our Dynamics/Power Apps project but struggling to find the time to gather some serious momentum: This is a tough one, the will is there and everyone is up for it but you just struggle to find the time to get things moving while you do the ‘day job’. Our project support service can help lighten the load

We just need a bit of training or access to some handy templates: Then this Business Analysis 101: A Simple and Effective Course for Non-BAs course may be of use or perhaps visit our store to access some handy templates

Original Post https://deliveringcrm.net/2025/10/18/stop-being-slowed-down-how-we-make-technology-simple-affordable-and-useful-for-your-teams/