AI in Dynamics 365 CE Applications: Transforming Solution Architecting

Given my 12.5 years in the industry at this point – where I started my journey from Dynamics CRM 2013 online (and having dealt with some D365 CRM 4.0 on-prem along the way too) – I’ve come a long way from changing XML for SiteMaps to make sure the Calendar is set right for new orgs – features in D365 CRM got added and many features kept getting deprecated [Although the later is less than the former].

The only help I get and also which I offered was treacherous hours and hours spent in making sure the. ‘customer experience’ is top notch as much as the quality of my solutioning.
Now, sitting in later half of 2026 and putting even the Solution Architecting years behind me – I look back in time and gauge what has changed really?

Well, fundamentally things remain the same –

1. Set up new environments
2. Implement C# plugins and JS for custom logic
3. Configure roles, System Settings
4. Configure behind the scenes for applications like Project Operations, Field Service, Customer Service etc.
5. Migrate and deploy solutions between environments

   …and so on.

But, the medium of doing all the above has changed. That definitely has!

With advent of AI tools – Copilot, Claude, ChatGPT, disparate configuration pieces are more connected to each other and to the Developer / Solution Architect sitting in front of the screen on a random Tuesday midnight.

So from a bird’s eye view of things – here’s what is more cohesive, AI-powered and in control which I plan to write further in this series and connect it all together as we sunset 2026 in these relatively newer Agentic development years.

1. Metadata, Configuration: Dataverse MCP on your AI tools like Claude.
2. CI/CD: Power Platform Pipelines, Azure DevOps
3. C# Plugins and Code: Claude Code, GitHub Copilot
4. End User Guides / Documentation: Claude Design, Figma, Copilot in Office Apps

So in the new few weeks and month, as AI continues to ever-evolve, I’ll share with my audience a framework of bringing together all the applications together with AI to deliver the same high-quality CE applications in an agentic-way.

And it doesn’t stop there – probably years after, there would be something else to replace it. But till then, this areas continue to evolve and take shape bringing from my experience and feedback from the teams and customers I work with in this remaining decade.

Hope this was helpful!

Thank you