Now Reading: 5 ways the #D365ForHousing complaints module meets the new Housing Ombudsman code
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5 ways the #D365ForHousing complaints module meets the new Housing Ombudsman code
5 ways the #D365ForHousing complaints module meets the new Housing Ombudsman code
In July 2020 the Housing Ombudsman released their new Complaint Handling Code. Shortly after this I launched the #D365ForHousing Complaints module (developed with the help of others across the sector). This Microsoft Dynamics 365 Module is FREE to everyone in the Housing and Public Sector.
How does this module help meet the Complaint Handling Code?
In short, lots of ways. I’ve listed five of them here:
| Requirement | Covered in the FREE Module? |
|---|---|
| Only two stages | Yes, Including the ability to log if you resolved the customer issue at first point of contact. |
| Clear timeframes set out for responses | Yes, you have the ability to add due days for each stage. Simple workflows can be added so dates auto populate and meet yours (and the Ombudsman’s) SLA’s |
| Added extras | |
| Reporting ability | The reporting potential within Dynamics 365 is huge. If you see a field you can report on it. This enables you to proactively identify cases coming up to their due date or outstanding actions. |
| All actions in one place | The complaint case enables colleagues to log and track every customer interaction in one place. Customers no longer need to repeat the issue. |
| Ability to log Ombudsman detail | Add Ombudsman detail when/if the case is escalated |
Here’s a look at the module in action!
What’s the catch?
There isn’t one, all you need to do is drop us your email we’ll take it from there.
What’s the main challenge you’re facing? Select an option below to find out how we can help you.
We need a quick proof of concept to help back our business case: Struggling to secure funding for your #Dynamics or #Powerapps implementation? Need to show what they can do? then this is for you
Our business case has been approved but we need help to get going: We know that it can be overwhelming. Where do you start, how do you bring your business case to life? Our #D365ForHousing package can help you get going
We’ve started our Dynamics/Power Apps project but struggling to find the time to gather some serious momentum: This is a tough one, the will is there and everyone is up for it but you just struggle to find the time to get things moving while you do the ‘day job’. Our project support service can help lighten the load
We just need a bit of training or access to some handy templates: Then this Business Analysis 101: A Simple and Effective Course for Non-BAs course may be of use or perhaps visit our store to access some handy templates
Original Post https://deliveringcrm.net/2021/12/13/d365forhousingcomplaints/
