When smart matching became dumb matching

There are 2 ways of tracking emails in Dynamics 365: folder-level tracking and correlation method. Folder-level tracking will fit only a few cases, but the correlation method will do the job for most cases and it’s a way to go for most customers.

When you decide to go correlation route there are also 2 (or even 0) ways to do that. First one is to use tracking token which is the…