One useful piece of functionality in Dynamics 365 for Project Service Automation (PSA) is the My Bookings and Tasks view. This view gives resources a quick and easy way to view
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With the introduction of the Unified Interface in Dynamics 365, the way in which we customise areas of Customer Engagement are subject to change and one of these is updating icons for
I recently had a requirement to be able to quickly resolve a case in Microsoft’s Unified Service Desk (USD), in the end the solution was really easy but not quite
Tested on:Dynamics 365 Customer Engagement version 9.0.2PSA solution version 2.4.6.27Field Service solution version 7.5.3.36Unified Interface I recently tried the Field Service app after updating the V7 Field Service solution and
I recently gave a short presentation about Gamification at a D365UG event in Birmingham. As part of my preparation I recorded my presentation, so everyone can watch it. Gamification is
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