Anyone who attended Microsoft’s Business Application Launch event has seen the new swarming functionality in Dynamics 365 Customer Service. This feature is currently in preview, but you can start testing
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D365 Customer Service Swarming using Teams(preview) In this video I will discuss the new swarming preview feature for Dynamics 365 Customer Service. I will explain what ‘swarming’ is, how to
D365 Assistant for Teams(Preview) In this video I’m going to show you how to configure the D365 Assistant in Teams, which is currently in preview. I am also going to
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