How to – assign a personal phone number to agents in Voice Channel (Omnichannel)– Dynamics 365 Customer Service
The reason we would assign a personal phone number to the agents is that they can use that number to make an outbound call…
The reason we would assign a personal phone number to the agents is that they can use that number to make an outbound call…
This script is part of the SQL Scripts for Microsoft Dynamics GP where I will be posted the scripts I wrote against Microsoft Dynamics…
In the previous post, we saw how Appointment Synchronization works, for other activity entities the is more or less similar. How to – Synchronize…
A quick top explaining how to allow users to pick the camera they want to use on mobile devices that have more than 1…
In one of our recent projects we were analysing the Dynamics 365 for phone and tablet app, for one of the requirements where the…