In my day job, I’m a full stack C# developer doing a wide range of development. More recently, I’ve had a focus on Dynamics and the PowerPlatform and keeping up
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I’ve been recently deployed a quite complex Dynamics 365 portal solution involving a custom authentication provider and other features such as Power BI Embedded and SharePoint integration. In this series,
In my previous post, the fact that I had to “fudge” the routing and closure of the case irked me. Whilst at D365 EU Summit in Amsterdam, I spent an
In this 3rd installment of the series devoted to using Language Understanding (LUIS) to categorise emails via Flow, I will describe some of the parts of the D365 solution and
In the first part of this blog post I explained our scenario for Big Energy Co and it’s desire to improve efficiency in the support desk, introduced LUIS and the
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