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This video is part of a series on the Microsoft Dynamics 365 for Outlook Add-In. Responding to a tracked email in Outlook. More information on tools used in this video:
When ever I visit organisations who record their Orders or Cases in D365 CE , I often here about this situation where their Customer Services department gets overloaded with email
At the end of April, I thought I would do an experiment. I kept track of nearly every email that I received as a part of the MVP program for
Tested on:Dynamics 365 version 9.0.2, web client One of the OOTB features of Dynamics 365 Project Service Automation are the automatic “Welcome to the team!” emails that are sent when
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