It’s now been years since CRM solutions don’t restrain themselves to traditional customer relationship management processes. This broadening of their functional scope has even led editors to rename their solutions.
It’s now been years since CRM solutions don’t restrain themselves to traditional customer relationship management processes. This broadening of their functional scope has even led editors to rename their solutions.
The prognosticating season is on us, so I will stop procrastinating and offer my predictions for customer relationship management (CRM) in 2018: The software leaders (Salesforce and Microsoft) will extend
Have you ever faced a situation when you don’t know why your Microsoft Dynamics 365 Customer Engagement system behaves the way it does, or why your own plugins behave the
With the launch of Dynamics 365 at the end of 2016, Microsoft blurred the lines between its CRM and ERP offering. Classic Dynamics CRM modules became “Dynamics 365 for Sales”
Today I received a blog suggestion to explain why you might want to have a portal for your customer relationship management (CRM) system. I have written about Portal Options for Microsoft