Dynamics 365 Customer Engagement
Understanding Your Unassigned Data In GA4 With Custom Channels
If you are using Google Analytics (GA4), and are reviewing any of the acquisition reports, you’ll likely have seen some of that traffic showing…
Tag: Channels
Dynamics 365 Customer Engagement
How to – Connect Dynamics 365 records and views to Microsoft Team channels – Dynamics 365
To enable the feature that allows linking existing Dynamics 365 records and views to a Team channel, we need select the environment and navigate…
Dynamics 365 Customer Engagement
Enable Sound Notifications in Omnichannel (Voice and other channels) – Dynamics 365 for Customer Service
By default, this is how the notification appears for the agent when he is logged in to the app and is available. There is…
Dynamics 365 Customer Engagement
Extend and optimize your customer outreach with custom channels
In this fast-paced world, customers expect to be able to interact with brands in ways that extend beyond traditional channels. Brands are constantly competing…
Microsoft 365
Verify all the SharePoint sites that belong to Microsoft Teams Private Channels
When creating a Microsoft Teams private channel by default, it creates a brand new SharePoint site which will store all the information related to…