Recently we saw a few of our agents were not receiving the calls/notification for incoming conversations. Apart from checking the Routing Diagnostics, we can…
Microsoft announced a new amazing preview feature for Power Virtual Agents yesterday, which you can try out today! If you are aware of how…
The reason we would assign a personal phone number to the agents is that they can use that number to make an outbound call…
Since the public preview of the updated version of Power Virtual Agents became available last month, I have been hitting PVA hard. Meaning any…
The last three articles I wrote were about the new advanced authoring canvas in Power Virtual Agents, which is in preview today. In the…
