SLA Changes in Dynamics 365/Power Apps

Originally posted on Prashant Kumar Maurya:
Microsoft has made some changes in SLA design; here I am going to share about the differences SLA Type option standard has been removed, earlier user has option to choose (as shown in below image) Earlier there were 2 entities now there are 3 entities to configure a new…

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SLA Changes in Dynamics 365/Power Apps

Prashant Kumar Maurya Microsoft has made some changes in SLA design; here I am going to share about the differences SLA Type option standard has been removed, earlier user has option to choose (as shown in below image) Earlier there were 2 entities now there are 3 entities to configure a new SLA SLA SLA Item SLA SLA Item SLAKPI Earlier only one SLA can be applied now you can use multiple SLAs.

Blog Syndicated with Nishant Rana’s Permission

Author: Nishant Rana

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