Session information in D365FO – Why and Where?

When a support ticket is logged with Microsoft for D365FO . Microsoft often requests session information.

What is the purpose ?

Identifying the Affected User and Session:

Session information allows Microsoft to pinpoint the specific user and session in which the issue occurred. This is important because different users may have varying roles, permissions, and settings, meaning the problem could be unique to that particular session.

Replicating the Issue:

Support teams can use session details to recreate the exact scenario in which the problem occurred. Session information contains data on the actions performed, the sequence of steps taken, and the context (such as forms, reports, or modules) where the issue was encountered. This helps in accurately diagnosing the problem.

Analyzing Logs and Traces:

Microsoft support can use session information to locate relevant logs and traces in their system. These logs provide detailed technical insights, such as errors, warnings, and system events specific to the session, which are vital for troubleshooting.

Contextual Information:

Microsoft support can use session information to identify relevant logs and traces within their system. These logs offer detailed technical insights, including errors, warnings, and system events specific to the session, which are crucial for troubleshooting.

User-Specific Customizations or Settings:

D365FO allows for extensive user-specific customization and configuration. Session information helps identify any individual customizations, saved views, or settings that might be contributing to the issue.

So , where to find the session information ?

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