Radulova & C Gallagher – How to become a zero complaint organisation using AI builder, C. I and P.A – YouTube

“The reason complaints are so problematic is because by the time complaint is made, the damage to the relationship with your customer has already been done.

What if we showed you how you could use Microsoft’s AI builder to predict if someone was likely to make a complaint or if a situation was likely to develop into a complaint before it happened? Sounds good, doesn’t it? What if we could take this further, using customer insights to surface this information and create a proactive “”complaint intervention”” using Power Automate. Let’s take action before our customer feels inclined to complain, lets become customer service superheroes!”


Author: Scottish Summit

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