On this episode, Customer Service world-class experts and Community Leaders Sarah Jelinek and Ulrik Carlsson stop by the show to discuss whether Microsoft Dynamics 365 is the right Customer Service solution for all organizations out there.

We discuss:

• Reasoning behind managing customer service on a separate stand-alone solution.
• Why Dynamics 365 makes sense as a Customer Service solution
• What can companies do to prepare to move their Customer Service operations to Dynamics 365
• Common issues that arise during Customer Service implementations
• Information Technology Infrastructure Library (ITIL), the most widely accepted approach to IT service management in the world
• Other Microsoft Business Solutions that can greatly improve your Customer Service effectiveness and customer experience

Follow our experts on twitter:

Sarah: https://twitter.com/dyn365diva

Ulrik: https://twitter.com/crmchartguy

Learn more about ITIL: https://www.axelos.com/best-practice-solutions/itil/what-is-itil