I am a big fan of the agent, or copilot (whatever you want to call it) that lives in the sidecar in Dynamics 365 Customer Service. The little helper we
Embracing AI with Microsoft Copilot
Understanding the 4 Levels of AI Transformation So, you’ve heard all the noise about Microsoft Copilot, and you’re wondering what the fuss is. Is it just Clippy on steroids? Or
AI Chatbots for Enterprise: Use Cases and Best Practices
You face hidden data risk every time you use Microsoft 365 Copilot. Many organizations overlook these risks because Copilot gives broad access to information across your Microsoft environment. Security becomes
Why Companies Fail to Use AI Effectively: Adoption Challenges
You might expect microsoft copilot or microsoft 365 copilot to boost productivity overnight, but many organizations face adoption gaps because the real challenge lies in your strategy, not the tool.
Steps to Microsoft 365 Copilot Extensibility with Gautam Sheth [MVP]
In this episode of the M365 Show, host Mirko Peters sits down with Gautam Sheth, a five-time Microsoft MVP, Microsoft 365 developer, open-source contributor, and one of the key maintainers
AI Meets Security: A Conversation with Danilo Nogueira [Microsoft]
Artificial Intelligence is transforming the enterprise world faster than most organizations can adapt. Every company wants AI. Every executive wants Copilot. Every IT department is under pressure to modernize. But
How about a session from Scottish Summit?
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Scottish Summit 2024 Keynote
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Scottish Summit 2024 Closing Keynote
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Scottish Summit 2022 Keynote
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Scottish Summit 2022 Closing Keynote
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Set Up Verbatim Knowledge Responses in Dynamics 365 In this video, I take a look at one of the newest capabilities in Dynamics 365 Customer Service: verbatim knowledge responses. We
I have been thinking quite a bit about the AI direction for Microsoft partners lately, as the landscape over the past year has been exploding. The question for a Microsoft
Imagine being in a race against time, where the finish line is a fully operational AI assistant that you built yourself in just 24 hours. This was the exhilarating challenge
AI Context Is Expensive: 15 Ways to Cut Agent Costs
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