Omnichannel Real-time analytics reports (Preview) – Dynamics 365 Customer Service

Nishant RanaDyn365CE2 years ago82 Views

The Real-time dashboard consists Summary, Ongoing conversation, Agent, and Voice report. To enable it – Login into Customer Service Admin Center >> Operations >> Insights >> Report Settings >> Real-time Analytics (preview) Enable it – After a couple of minutes, we can see the Dashboard added to the Customer Service Workspace app. Within the Summary, … Continue reading “Omnichannel…

Continue Reading Nishant Rana’s Article on their blog

Omnichannel Real-time analytics reports (Preview) – Dynamics 365 Customer Service

The Real-time dashboard consists Summary, Ongoing conversation, Agent, and Voice report. To enable it – Login into Customer Service Admin Center >> Operations >> Insights >> Report Settings >> Real-time Analytics (preview) Enable it – After a couple of minutes, we can see the Dashboard added to the Customer Service Workspace app.

Blog Syndicated with Nishant Rana’s Permission

0 Votes: 0 Upvotes, 0 Downvotes (0 Points)

Leave a reply

Join Us
  • X Network2.1K
  • LinkedIn3.8k
  • Bluesky0.5K
Support The Site
Events
June 2025
MTWTFSS
       1
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
30       
« May   Jul »
Follow
Search
Loading

Signing-in 3 seconds...

Signing-up 3 seconds...