When we create a chat widget using Microsoft’s Omnichannel for Customer Service we can customize its appearance in several ways. In this post I will explain how “data tags” can be useful (and simple).
When we create a chat channel, we can customize several aspects of the widget. (As shown below.) Including some control over colours, position and more.
![](https://i0.wp.com/365community.online/wp-content/uploads/2024/02/Omnichannel-for-Customer-Service-–-Data-Tags-and-Chat-Widgets.png?resize=666%2C552&ssl=1)
These customization options are…
Continue Reading Neil Parkhurst’s Article on their blog
Omnichannel for Customer Service – Data Tags and Chat Widgets
When we create a chat widget using Microsoft’s Omnichannel for Customer Service we can customize its appearance in several ways. In this post I will explain how “data tags” can be useful (and simple).
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