Melanie Kingston – Developing an effective track and trace system for Guernsey – YouTube

“In this talk we will explain how, using Microsoft Customer Engagement & Field Services technology at the core, we supported the States of Guernsey to launch their Track and Trace system.

Using automation to seamlessly interact with pathology, people that take a test in the morning receive their results by SMS later the same day.

The system has multiple user groups, from the Border Agency who track arrivals and carry out self-isolation checks, to Public Health to monitor prevalence and trace positive cases, to the Scheduling Team who book on-island drive-through test slots, and travellers to the Island who must register their plans using the ‘Travel Tracker’.

In the session we will:

• Share our experience of developing the solution, including the rapidly evolving requirements
• Provide a timeline of the development
• Demonstrate the system
”

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