Now Reading: [How to] Deliver common experience to multiple audiences with single journey in Dynamics 365 Customer Insights
1
-
01
[How to] Deliver common experience to multiple audiences with single journey in Dynamics 365 Customer Insights
[How to] Deliver common experience to multiple audiences with single journey in Dynamics 365 Customer Insights
Hello Everyone,
Today I am going to share my thoughts on delivering common experience to multiple audiences with single journey.
Let’s get’s started.
To deliver a common experience to multiple audiences within a single journey using Dynamics 3675 Cusotmer Insights – Journeys, you can now include multiple sgements in a sing;e journey. Here’s how:
1. Create Multiple Segments: Define distinct audience segments based on criteria such as demographics, behaviors or engagement levels.
2. Design a Unified Customer Journey: Within Dynamics 365, navigate to Engagement > Journeys and create a new journey.
3. Add multiple Segments to the Journey: In the Journeys Entry settings, select and add the previously created segements. This allows members from all chosen segments to enter the same journey flow.
4. Cusomize Shared Experiences: Design the journeys steps – such as emails, messages and events. that all segment members will experience, ensuring consistent messaging across audiences.
By considering multiple segments into a single journey, you streamline management and ensure a cohesive experience for diverse audiences
That’s it for today.
I hope this helps.
Malla Reddy Gurram(aka UK365GUY)
#365blogpostsin365days
Original Post https://mscrmgmr.blogspot.com/2025/02/how-to-deliver-common-experience-to.html
Top Headlines
Support The Site
