In this blog I am going to be looking at the process of ID & V (Identification and verification ) process that is adopted in customer contact centres . Whenever
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The user has been notified that they have a new report, the manager has updated some fields on their user record, they now want to add some roles and teams
So, after notifying the user that there is a new employee in their team, the manager needs to be able to update the data. Objectives The Scenario (Part 1) Notifying
Sorry it has been a while since my last blog post, this scenario has taken a while to get it to the state where I was happy to show it
Now I will let you in on a finding I did the other day. It is all about a very tiny detail but still, it might be good to be
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