Whilst using Microsoft’s Dynamics 365 Contact Center, Unified Routing is used to route conversations to agents. A process which needs to leverage the agents availability. From time to time, I
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Click on the link for the Power Automate Cloud flows Best Practices whitepaper PDF. Please like and share your valuable feedback on this article and follow my blog to get my articles
Hi Readers, In this series We are discussing new features in Business Central 2024 Release Wave 2. Read in MSDN In today’s rapidly evolving business landscape, the ability to adapt
Recently we had a requirement to set some of the fields in our business process flow to be enabled only if that stage is active. E.g. We want to Identify
Some weeks ago I wrote a post explaining, with some technical details, the new Modern Search feature introduced with Dynamics 365 Business Central 2024 Wave 2 release (version 25). After
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